How to manage conflict in your team?
Conflict in the team
Are you facing serious and frequent misunderstandings, misalignment, different expectations or even an open conflict?
So what triggers the conflict and what helps?
Most of the teams, as well as most of the couples, are facing over and over the same issues. Most of the conflicts are usually around different expectations, values, or perceptions. Prof. John Gottman found out, that more than 70% of the conflicts will never disappear and will repeat over again in every couple. The point is that it is our attitude towards conflicts, the issue and the other party what matters.
In the space experiments, we found out, that misunderstandings and conflicts occur significantly less if there is enough intensive communication. In other words, if there is enough space to clarify, express, empathies and understand each other. Therefore focus on communication is crucial. Frequency and quality are the two areas you should always monitor.
Case study: Marketing team (Global FMCG company)
After a change of the marketing director there was suddenly an open conflict between the senior leader and the team which ended-up by “hates” and blocking each other on Facebook.
Height represents individual effectivity, Positions reflect mutual importance
Sociomapping helped the new leader to overcome extremely strong resistance from the team members and get the team back on track
Do you want to develop your team effectiveness?
Get in touch with us and find out more details about sociomapping programs for your company.